AST - Digital Product Performance Specialist

Join the Advanced Skin Technology (AST) team as a Digital Product Performance Specialist and play a pivotal role in driving our digital success. In this position, you will analyse customer behaviour on our suite of information and ecommerce websites to identify opportunities for enhancing the customer journey and maximising commercial outcomes. You will shape the digital roadmap to improve customer experience, elevate commercial performance, and streamline operations. Your expertise will be instrumental in strengthening our value proposition and driving innovation.

The opportunity…

• Performance: Utilise a range of tools to identify opportunities for improving the customer journey and deliver on digital performance KPIs to meet and exceed the company’s expectations. This is a linchpin role and is responsible for driving commercial outcomes on our customer website AST Online and consumer website Aspect, with specific focus on acquisition, conversion, and retention. This role has scope to extend to product marketing performance initiatives in collaboration with the Digital Performance Specialist - Marketing.
• Vision andRoadmap:** Collaborate with leadership and business stakeholders to define the digital product vision and enhance the value proposition. Plan and prioritise the enhancement pipeline according to customer requirements, business strategy, and industry trends. Develop use cases and propose user journeys to facilitate efficient ideation and solutioning with the Digital Design Team. Own the digital delivery process from brief to discovery, validate enhancement requests, and translate business requirements into digital solutions.
• Technical Expertise: Maintain a high level of working knowledge of supported platforms, including SAP Cloud Commerce and Shopify. Support, undertake, and approve User Acceptance Testing (UAT) for all digital product enhancements. Introduce and lead discussions about industry trends and developments to help us keep pace with new technology, including adopting composable/headless CMS solutions.
• Stakeholder Management:Manage key AST stakeholder relationships, proactively engage with internal operations teams, and manage relationships with third-party vendors to ensure they meet agreed outcomes, timelines, and quality expectations.
• Analytics, Reporting, and Insights: Provide periodic and ad-hoc reporting of success metrics for key features, traffic, behaviour and commerical performance for our digital products. Generate actionable insights to inform product decisions and develop data-backed business cases to meet customer requirements and performance objectives.

About you:

Our ideal candidate will be a well-organised, proactive, self-motivated, and enthusiastic colleague. You’ll bring your best self to work each day, contributing positively to the Digital Team and AST cultures. You’ll take your role seriously, meeting expected performance outcomes with accountability and ownership. With your entrepreneurial mindset, you’ll balance your digital expertise with a forward-thinking attitude, and you’ll prioritise performance to drive success and get the job done!

• Able to demonstrate an ownership, accountability, and entrepreneurial mindset.
• 5+ years relevant experience in Digital Product Performance, specifically enhancement planning and execution, and ideally for ecommerce websites.
• Expertise with digital products, including SAP Commerce Cloud and Shopify. Understanding of composable/headless is nice to have.
• Familiarity with Agile frameworks, including sprint planning and retrospectives. Collaborative and iterative approach to product development.
• Experience in project delivery, either as a Project manager, or part of a wider project team.
• Be an action-oriented self-starter. Able to work independently, problem solve and apply good judgement according to deadlines and budgets.
• High standard of written and verbal communication skills.
• Sound understanding and experience in web content, usability, architecture, technology and digital to deliver best practice user experience.
• Comfortable with data analysis, specifically to garner website user behaviour insights.
• Excellent organisation skills.
• Proven successful stakeholder management.
• Able to understand and navigate complex organisation structures and interdependencies.
• Able to work with a team, provide input, coach, negotiate, and support colleagues.
• Able to lead, own, and be accountable for delivering high-quality enhancements according to deadlines.
• Confident communicator with the ability to collaborate across cross-functional teams at different levels, nationalities, and cultures within and outside the organisation.
• Comfortable with ambiguity and the resourcefulness to develop sound action plans.

Benefits and Wellbeing:

• Quarterly product allowance at wholesale price to utilise across our brand portfolio.
• Access to an inclusive Parental Leave p