Product Support Advisor

Posted Date:19 May 2025
Location:Guildford, WA, AU
Tom Price, WA, AU, 6751
Gudai Darri, WA, AU, 6753
Newman, WA, AU, 6753
FIFO Product Support Advisors – Multiple WA Sites
8/6 - $164K - $175K + Super

2/1 - $191K - $207K + Super

Be Part of the Team That’s Made for More
Are you ready to take your career to new heights? Join WesTrac’s dynamic Regional Product Support Team and work on cutting-edge Caterpillar equipment in world-class mining operations. We’re hiring experienced Product Support Advisors on a FIFO basis across Newman, Paraburdoo, Gudai Darri and other regional client locations.

This is more than a job—it’s your chance to make a real difference in fleet performance, reliability, and customer satisfaction, while enjoying the benefits of a supportive team, state-of-the-art workshops, and exceptional FIFO lifestyle perks.

What You’ll Do
* Diagnose, repair, and maintain a range of Caterpillar equipment
* Conduct regular equipment inspections, ensuring safety and compliance
* Provide warranty support and planned component change-outs
* Offer technical guidance to optimise fleet performance and availability
* Support frontline maintenance teams with expert advice and minimal tool time
* Build strong relationships with customers and stakeholders onsite

Your Location Options

Newman (BHP Area C)

• Located 120 km north-west of Newman in WA’s Pilbara region
• Supporting a new CAT fleet in a high-tech workshop
• Roster: 8 days on / 6 days off – 12 hr shifts
• Short commute to camp accommodation

West Angelas (Rio Tinto)

• Located 130 km north-west of Newman in WA’s Pilbara region
• Supporting a CAT fleet in a high-tech workshop with high safety team.
• Roster: 8 days on / 6 days off - 12 hr shifts
• Short commute to camp accommodation

Paraburdoo

• Located 80 km south of Tom Price in the Pilbara
• Work on a new CAT fleet in a modern facility
• Roster: 8 days on / 6 days off – 12 hr shifts
• Close proximity to camp accommodation

Gudai Darri (Rio Tinto)

• FIFO from Perth only
• Hands-on support for a cutting-edge autonomous fleet including 793F & 789D trucks, 994 Loaders, 6040/6060 Excavators, D10/D11 Dozers, drills and more
• 80% advisory, 20% tools-on
• Roster: 8 days on / 6 days off – 12.5 hrs/day (incl. 30 min break)

Client Support Team (PSG)

• The FIFO service department is based in Welshpool, providing skilled maintenance personnel across remote mining locations in Western Australia.
• Specialises in warranty support, shutdown coverage, and labour hire roles.
• Fully equipped with service vehicles and tooling to support field operations.
• Roster: 8 days on / 6 days off – 12.5 hrs/day (incl. 30 min break) or 2 weeks on/1 week off - 12.5 hrs/day (incl. 30 min break)

What We’re Looking For

• Australian-recognised Mobile Plant Trade Certificate
• Previous field service or mine-site experience on large CAT fleets
• Strong diagnostic, troubleshooting, and advisory skills
• Willingness to support training, inspections, and hands-on work when needed
• High-risk work licences (Forklift, EWP, Dogging & Rigging, Working at Heights)
• Strong communication and customer relationship-building skills

Why Join WesTrac?

Financial Benefits
* Paid parental & secondary carers leave
* Salary sacrificing & novated leasing
* Income protection insurance
* 600+ retail discounts: Coles, Virgin, HOYTS, Crown & more

Health & Wellness
* Discounted BUPA cover
* Fitness Passport – access to gyms across Australia
* EAP support for you and your immediate family

Career & Recognition
* “Made for More” personal & team awards
* Internal career progression opportunities
* Upskilling through our award-winning WesTrac Institute

Referral Bonus
* Earn up to $5,000 for successful referrals

Extra Perks
* Emergency Services & Defence Force Leave
* Employee Share Purchase Plan

Interstate FIFO or Relocation Support Available
We welcome skilled candidates from across Australia and overseas. Based on role and eligibility, visa sponsorship and relocation assistance may be available.

Ready to Work With the Best?
If you’re passionate about machinery, maintenance, and making a difference on-site, we want to hear from you.

and join a team built for performance, powered by people, and Made for More.

Our Company & Commitment
With over 4,500 employees, WesTrac is one of the world’s largest authorised Cat® equipment dealers, offers a wide range of mining and construction equipment and management solutions.

At WesTrac we understand that identity is an intersection of many factors. First Nations people, females, those identifying as LGBTQIA+, and culturally and linguistically diverse people are encouraged to apply. WORK180 endorsed employer.