Regional Support Analyst

If you are curious & creative, invested in not only your own success but also the growth of others, and believe in building the Great Australian Food Company, then you might be the one for us!

• Work for an iconic Australian brand!
• Great step up for someone looking to enhance their career in IT
• Autonomous role with a variety of stakeholders at different sites

Provide support to end users, troubleshoot tech issues and provide solutions for smooth operations across our QLD sites.

About the Role

The Regional IT Support Analyst will assist end users resolve issues with computer hardware or software, respond to user inquiries, troubleshoot, diagnose problems and identify solutions with IT equipment and applications. This role will report to the Regional Support Lead and will be heavily supported by the wider National IT team.

This role has a requirement to be on-call for remote support, 2 weeks every 2 months according to the roster - Includes on-call allowance. The role will also be based between our Crestmead site (3 days) and our sales office in Fortitude Valley (2 days).

Additional travel required in this role:

Malanda, Northern QLD – Occasional

Eagle Farm – once per month.

Driver’s license and own vehicle is essential to work at different sites.

Responsibilities

• Provides 1st and 2nd level support to internal staff for computer and mobile device issues, either face-to-face or remotely
• Where required, escalate issues to level 2/3 support teams or a third party vendor
• Provide video conferencing assistance and fault finding
• Provide new equipment to end users and Image new systems with Bega standard operating environment
• Liaise with procurement team on stock levels so that replacement stock can be ordered.

About you

• Qualifications and/or Certifications in IT
• Experience within an IT Specialist role providing infrastructure/hardware/application support to multiple sites
• ITIL experience and certification desired
• Ability to be proactive and take initiative during non-peak times
• Passionate and willingness to grow their career with a well-established and iconic Australian brand

The Bega Group Story

The Bega Group is home to many trusted and iconic food and beverage brands. Whether it’s VEGEMITE on toast, a Big M on the go or a Zooper Dooper on a hot day - you’ve probably grown up enjoying the iconic products we proudly manufacture every day.

Our growth story of becoming a successful ASX 200 listed company with an annual turnover in excess of $3 billion and approximately 4,000 employees, is made possible by our dedicated workforce who live and breathe our values every day. We have a strong regional focus and proudly support the communities where we work, live and play. At the Bega Group, we are proud of our heritage and will continue to build great opportunities to encourage our people to develop and thrive. Come and be a part of our success story as we continue to build The Great Australian Food Company through creating Great Food for a Better Future!

Life at the Bega Group

Company culture and our values are very important to us. From flexible working arrangements and regular social catch ups, we’re committed to fostering a supportive and agile work environment for our team.

• Join a dedicated, forward-thinking and innovative culture
• Grow with us, through opportunities for career development and progression
• Contribute by giving back to your community through charities we partner with
• Access to mental and physical health programs through our wellbeing portal and programs
• Enjoy excellent employee benefits, including flexible working, purchased leave options and salary continuance insurance

Our Crestmead dairy site near Logan, south of Brisbane, manufactures and distributes a range of milk and milk-based products, made with fresh milk sourced direct from 35 dairy farms in the south-east Queensland region. Producing around 100 million litres of product per year!

Applications

At the Bega Group, diversity and inclusion is a business priority, we want everyone to be themselves regardless of their background, religion, sexual orientation, age or gender so we can truly reflect the customers and communities that we serve. No matter how you identify, we encourage talented people from all backgrounds, abilities, and identities to apply to work at the Bega Group.

We will accept applications from all people with the right to live and work in Australia.