Technical Trainer - APAC

Company Description
TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description
Our Technical Trainer is responsible for delivering world-class technical training and field development to our network of field service representatives, end customers and the wider TOMRA Food business. Our Technical Trainers are trusted experts, proactive, adaptable and are responsible for driving a collaborative and inclusive learning culture with a strong focus on end-to-end customer experience.

Technical Trainers have a keen aptitude for adult learning, coaching in the field, promoting, and delivering best practices, exceeding our customer expectations, and delivering complex technical concepts in an easy to comprehend and engaging manner. They are responsible for ensuring our field service teams are equipped with the training and development required to effectively service, install, commission, and optimize our customers operations, ensuring all aspects of end-to-end system quality are met.

This role will be based in our Tullamarine office in Melbourne and works collaboratively with peers and customers, ensuring and promoting health and safety for all while maintaining our global brand of quality and excellence.

Regional Training & Development

• Responsible for ensuring Tomra Food employees across the APAC region are effectively trained to our Induction curriculum during the onboarding process.
• Responsible for delivering field coaching on the servicing, installation, commissioning, and optimization of Tomra Food technology to our employees across the APAC region.
• Driving a customer centric, inclusive, and collaborative learning culture in the region.
• Assisting in the development and delivery of customer experience training to our employees across the region.
• Assisting in the development and rollout of new training initiatives and systems.
• Actively develop and deliver structured training for new products entry to market to drive product success and customer experience with the product.
• Performing training needs assessments with Tomra FOOD Field Engineers and structuring targeted training as per skills matrix.
• Responsible for facilitating and maintaining our field development skills matrices across the region and reporting data for analytics.
• Maintain a close relationship with the field service team, service leadership and the APAC customer base, providing clear communication and updates on training and development delivery.
• Work collaboratively with the Field Service and Technical Support teams to identify skills deficiencies and deliver structured corrective training.
• Develop and deliver engaging customer demonstrations showcasing TOMRA product & application capabilities in collaboration with our APAC sales teams.
• Optimise our customers operational performance by fine tuning TOMRA products and applications on site.

Customer excellence

• Address or escalate customer complaints; ensure these are investigated or resolved, where possible, in a timely, clear and professional manner.
• Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit or upgrades).
• Regularly report on progress made with the customer activity plan and call cycle plans.

• Act as the voice of the customer in the value chain to improve products systems and services, by reporting on feedback and comments received in the field leadership, research and development, or sales.

  Qualifications
  Required Skills/abilities:

• Relevant university degree level qualification such as Bachelor of Management / Engineering or Trade Certification.

• 3 plus years’ experience as a Field Service Representative or Engineer, preferred.
• Two plus years’ experience in adult learning environments.
• Two plus years’ experience in peer-to-peer coaching.
• Two plus years’ experience in delivering presentations.
• Experience engaging with customers in a service delivery environment.
• Ability to work in an open office environment as well as industrial customer worksites.
• Relevant experience in troubleshooting electrical and mechanical equipment.
• Strong understanding / knowledge of electronics and electrical assembly and wiring.
• Ability to effect